I am having some problems with the banking system in Australia. Really, this is the time, I really miss Singapore. The efficiency and the processing speed in Singapore is kinda top notch.I am not saying there is any problem with the banks here, maybe, I just need some time to adapt to the way they work.
When I first arrived in Australia, I did a online bank transfer between two accounts. Both are from the same local Australian bank. This type of transfer, in Singapore, the fund will be available immediately. I was expecting the same. The story is, I had no enough fund to pay for my new furniture due to the delay of this transfer. Yes, it took more than 1 working day to make the transfer. Unbelievable. So, I have to call up the delivery department, requested to delay the delivery. What a embarrassing experience.
Next, I went to apply for credit card. I wrote about this before. The bank sent me a letter recently , informing me the card is ‘Ready for Collection‘. Great. I brought my income statements, contracts etc to the collection point (Wait, they don’t send the card to you via mail, due to ‘security reason‘?!?!, you have to move your ass to their office to collect), which was few streets away from my workplace. Now what? The customer service officer couldn’t understand my payslip, and Australian workplace agreement. I wasted my 30 minutes sitting there. You know the result. ‘We need 2-3 working days to verify, I need to fax these to senior officer to verify again, you may give me a call 2 to 3 days later to check the status‘.
Seriously, I miss Singapore at this point of time. I stayed in a society with high efficiency for the past 8 years, I am really having a tough time to get used of the slowness here.
You want to know more? I have similar experience in applying home phone, broadband access and arranging courier service.
I am not complaining. Ok, I am, maybe. I know that I need some time to get used of the working style here.
For the banking service, Thumbs up, Singapore. Well, though I was not a million-dollar customer to them, but they served me like a customer, not asking me to follow ‘their’ rule.